Terms & Conditions

Last updated: 9 February 2021

General

The customer accepts these Terms and Conditions of Sale when an order is placed with Customea and constitutes a binding Agreement between you, (“the Customer” “You”) and Customea (“Us” “We”). 

Customea reserves the right, at its sole discretion, to change, modify, add or remove parts of these Terms and Conditions at any time. It is the Customer’s responsibility to check these conditions regularly for any changes and as such, Customea is not liable for any damages or any costs incurred by the customer because of typographical errors or outdated information on this website. Changes apply from the time you have accepted the Terms (in conjunction with any new purchase), or 30 days after we have informed you about the changes. 

You must be over the age of 18 to purchase any goods or services from Customea.

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause, if legal and enforceable in any other State or Territory, shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

This agreement and this website are subject to the laws of NSW and Australia. If there is a dispute between you and Customea, that results in litigation, then you must submit to the jurisdiction of the courts of NSW.

Products & Pricing

Customea does not warrant that quality, suitability or usage of our products conform to your expectations.

Viewing our product images through a device or computer screen may alter the appearance of the colours. The images of our products should be deemed illustrations and as such these illustrations cannot be guaranteed to reproduce the actual goods you receive, or the products exact appearance.

Customea reserves the right to change, alter or modify the design, dimensions, construction or costing of any item without prior written notice.

If a product you have purchased is not available, due to circumstances beyond our control, we will contact you to discuss alternative options.

All prices are shown in Australian Dollars and include 10% Goods and Services Tax.

Customea is entitled to charge a credit card fee to applicable transactions. 

Customea is not liable for any damages or any costs that occur in conjunction with mounting and usage of our Products.

 

Payment

Full payment is required at time of ordering.

Payments on Customea’s website are made via third parties and as such You agree that it is these third parties payment service’s conditions that apply in its entirety when it comes to Your payment. If there are any problems in regards to Your payment transaction, Customea will not be held responsible for any problems relating to payments and You are directed to contact the respective payment service provider.

 

Timeframes & Delivery

Delivery timeframe of your order will depend on the items ordered, the location of delivery and the freight company’s availability. 

Items that are in stock (handles) will be dispatched within 1-2 business days. If you have ordered a combination of stock and made-to-order items, all items will arrive with the made-to-order items (the longer delivery time).

Items that are made to order (all joinery items) will take 3-4 weeks to be produced. Shipping could take an additional 1-2 weeks. Once your items have been produced and are ready to be sent, we will engage the third-party freight company. You will then receive an estimated delivery time. As this is handled by a third-party, Customea will not be held responsible for any delays caused by the freight company and will not compensate any costs or lost earnings associated with the delay.

Delivery via a third-party freight company is usually between business hours, Mon-Fri. A standard delivery is a delivery to ground level, as close to your gate (for apartments) or your property boundary (for houses) as the truck can get. Additional requests need to be made and accepted in writing and may incur additional charges.

 

Returns & Refunds

Stocked items (handles) can be returned within 14 business days, only if they are undamaged and still in their original packaging. The customer is responsible for packing the Product so it will not be damaged during the return transportation and is responsible for all costs associated with the return.

For our made-to-order products (joinery),  no returns or refunds can be issued on the basis of an incorrect order or change of mind after 24 hours.

We do not provide refunds for goods damaged through wear and tear.

If you have received a damaged item upon delivery, this will need to be noted by the delivery driver upon receipt and photos (with and without packaging) need to be sent to info@customea.com.au within 7 days of delivery. We will be in touch to discuss replacement items. Complaints after 7 days will unfortunately not be accepted. 

 

Advice & Links

The advice and information contained on this website, linked websites or information communicated to you, is provided as general information and guidance only, and does not take into account your specific, personal situation or design requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Customea will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with, use or reliance on any goods or services available on or through any third party website.

 

Intellectual Property

Customea owns the copyright and any other intellectual property rights of our products and of all material on this website including, but not limited to, the design, layout, look, appearance, graphics, images & photographs, names, logos and documents on this website, as well as all text.

You may not copy, reproduce, publish, distribute, modify, create derivative works of, rent, lease, sell, transfer, display, transmit, compile or collect in a database, or in any manner commercially exploit any part of the Customea website content or our services in whole or in part unless expressly authorised by Customea or the relevant third party owner.

 

Personal Data and Privacy

Customea will not sell your personal information or contact details onto any other parties. However, if you have purchased from us, and entered your email address, we may email you our newsletter or offers from time to time. If you do not wish to receive these, please let us know and we will remove your details from our mailing list. Additionally Customea may use, in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. 

 

Customea does not store or handle any banking or credit card numbers on our site or other banking details that are provided by You to the payment provider.

 

In certain circumstances, Customea may be required to disclose information in good faith, such as in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.