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FAQs.

  • HOW CAN I PURCHASE?
    All items on our site are fully priced (incl. GST) so you can just go ahead and add to cart and checkout. Payment is made at the time of purchase via debit/credit card (fees may apply).
  • WHAT IS YOUR LEAD TIME?
    Your items will be made to order and should be ready for shipment in approx. 3-4 weeks. Delivery can take an additional 1-2 weeks. As delivery is made by a third-party service, we are unable to provide a definite shipment date at the time of your purchase. You will receive an update once the items are ready to be shipped. Customea will not be held responsible for delays by the shipping company.
  • HOW IS SHIPPING CALCULATED?
    Currently our shipping is based on the value ($) of your cart and set in tiers. If you are ordering unpainted items, it is likely that the standard shipping fee estimated at checkout will not cover the costs. We will advise you of this as soon as possible and send you an invoice for the additional fees required. Additional fees may also apply if: -you are in SA, WA, NT -a regional area -have difficult access -you have oversized items (240cm) STANDARD SHIPPING TIERS - NSW, VIC & QLD Metro Cart Value Shipping Fee $ 0 - 25 $10 $ 25 - 50 $25 $ 50 - 250 $35 $ 250 - 500 $75 $ 500 - 1000 $150 $ 1000 - 2000 $200 $ 2000 - 3000 $300 $ 3000 - 4000 $350 $ 4000 + $400
  • WHAT IS THE MINIMUM ORDER VALUE?
    There is no minimum order value at the moment.
  • WHAT ARE YOUR PRODUCTS MADE FROM?
    Depending on the style you choose, Customea pieces are made from 16mm-18mm thick MR (Moisture Resistant) MDF boards (Medium density fibreboard). - PAINTED DOORS: 18mm thick MR MDF. Painted on one side and the edges. The back is white melamine. - PAINTED PANELS: 18mm thick MR MDF. Painted on one side and the edges (unless stated otherwise E.g. Fridge Panel Double Sided). The back is white melamine. If you would like Double-sided (painted on both sides), please contact us for a quote. - DIY (Unpainted): 18mm thick MR MDF. Raw MDF on one side, with white melamine at the back. The raw MDF will need to be sanded and painted by the customer. - WOODGRAIN: 16mm thick Laminated Formica range from Laminex with matching ABS edge banding. Woodgrain texture with a Vertical Grain. -ABSOLUTE MATTE: 18mm thick Laminate range by Laminex. 1 side is in the Absolute Matte finish of your choosing, the other side is either black or white in a simple finish. The edges are finished with matching trim. - TIMBER VENEERS: 17mm thick MR MDF with a sliver of real timber attached. Veneer products are provided "raw" (unsealed) and need to be sealed by the customer, to their choosing (oil, varnish, stain, clear-coat). Vertical Grain.
  • WHERE ARE YOUR PRODUCTS MANUFACTURED?
    Customea pieces are made in Australia, in our own factory space in Sydney.
  • DO YOU HAVE A SHOWROOM?
    Yes, you are welcome to visit our new showroom at 1/51 Bourke Road, Alexandria NSW 2015. Opening Hours Mon to Fri: 10am - 4pm Saturday: 10am - 2pm Sunday: Closed There is Customer Parking available at the back.
  • WHAT FRAMES CAN BE USED WITH YOUR PRODUCTS?
    Our standard sizes fit: IKEA- Metod (Kitchen/ storage cabinets) IKEA- Besta (TV units, sideboards, storage) IKEA- Pax (wardrobes) IKEA- Godmorgon (vanity) Our Custom Size will fit any new or existing cabinets you may have.
  • CAN I USE IKEA HARDWARE WITH YOU PRODUCTS?
    Yes, our standard size doors and drawers come with the necessary holes pre-drilled and will fit IKEA's drawer runners and door hinges (Blum). For Custom Size items we will either drill the hinge holes and provide the hinges (Blum) or, if you already have hinges you would like to use, we will provide the items undrilled.
  • WHAT HINGES DO I NEED TO USE WITH THE IKEA SIZED ITEMS?
    You'll need to buy the related hinges from IKEA for the different types of cabinets: METOD, PAX & BESTA. Our standard IKEA sized items will come with the hinge holes pre-drilled. METOD Hinges: UTRUSTA Hinge w b-in damper for kitchen, 110 ° (IKEA Link) PAX Hinges: KOMPLEMENT Soft closing hinge (IKEA Link) BESTA Hinges: BESTÅ Soft closing/push-open hinge (IKEA Link)
  • DO THE DOORS COME WITH HINGE HOLES DRILLED?
    Yes all standard size doors will come with drilling to fit the relevant IKEA Hinges. All drawers will come with the relevant drilling to fit the IKEA Drawer runners. If you are ordering a custom size item, you have the option to choose with or without drilling for doors (drawers will always come undrilled).
  • CAN CUSTOMEA SUPPLY BENCHTOPS?
    Yes! We are happy to announce that we can now arrange for supply & install of Caesarstone Benchtops in their Mineral & Porcelain ranges. Send us your plans for a quote. Check our Stone T&C's here. Our standard tops in a range of finishes (16-18mm thickness) can be used for TV/ Storage Units. You will find these in the BESTA, METOD or CUSTOM SIZE sections (cover panels).
  • HOW DOES THE SIZING WORK?
    Standard Sizes (to fit IKEA) Our Kitchen (METOD), TV Unit (BESTA) and Vanity (GODMORGON) doors and drawer fronts are made to fit all available sizes found on the related Ikea flatpack cabinets. E.g. a 80x60cm base cabinet We provide side panels in all of the same sizes as IKEA. If you require a shorter length, this will need to be cut to size on site (this allows for uneven walls and floors). Our wardrobe doors (to fit the PAX) are a little longer (40mm) than those provided by IKEA, which provides a nicer finish by hiding the majority of the plinth/kickboard. Custom Sizes (to fit any Cabinet) For Custom size pieces you can enter your exact required measurements. Make sure to read our guidelines.
  • DO YOU OFFER CUSTOM SIZED PANELS?
    Yes we do (for Shaker & Flat Panel profiles)! You can find it under the "CUSTOM SIZE" section of the website. You'll be able to find a selection of finishes and profiles. Just enter the exact measurements you require. Make sure to check our guidelines.
  • CAN YOU PROVIDE THE ACTUAL CABINETS AND DRAWERS AS WELL?
    Unfortunately, it's not something that we are currently offering.
  • CAN APPLIANCES BE INTEGRATED WITH YOUR PRODUCTS?
    Our doors and sides will work with IKEA appliances. For non-IKEA appliances, we cannot guarantee that our doors will fit as it will depend on the appliance. You can order custom size panels for non-IKEA appliances and work with your installers to attach them accordingly.
  • WHY IS THE PATTERN NOT AVAILABLE ON THE SMALLEST DRAWERS?
    The shaker profile and patterns are not available on 10cm high drawer fronts as the area is too small to create an aesthetically pleasing outcome. Only the Plain & the Slim Shaker designs are available on the smallest drawer front. If you want the small drawers you can have these set inside, with one of the larger drawers covering the front.
  • WHAT PAINT DO YOU USE?
    We use industry standard 2-Pac Polyurethane Paint. Polyurethane consists of paint and hardener that provides a protective coating very similar to the paint you see on motor vehicles. Our standard painted finish is MATT 10% (i.e., not Gloss or Satin) but you can choose a different finish if you prefer.
  • CAN I CHOOSE MY OWN COLOURS?
    Yes, you can choose any colour from the Dulux Colour Atlas. We can also match any Taubmans or Porters Paint colour- just provide us with the colour name and/or code. Select "DULUX CUSTOM COLOUR" when choosing your colour in the dropdown and ADD the colour code in the "DULUX COLOUR CODE" section.
  • CAN YOU COLOUR MATCH TO IKEA (or an existing door colour)?
    We do not know the exact colours that IKEA use. You would need to provide us with a relevant colour code. The easiest way to do this is to take a piece to your local Bunnings and ask them to do a colour match at the paint counter.
  • CAN I SELECT A SATIN/ SEMI-GLOSS OR GLOSS PAINTED FINISH?
    Yes you can. We can do any type of finish, at no extra cost. Please choose "Custom Colour" as your colour option and provide us with the colour code & requested finish in the notes at checkout.
  • CAN YOU PROVIDE ME WITH A QUOTE / BUILD MY CART?
    Our website contains all pricing and information for you to build your own cart and will provide you with an accurate cost at checkout, including any delivery fees (with the exception of non-metro shipping which may incur additional costs). If you are still struggling to figure out what items you need, we can create your cart for a $150 fee, which is redeemable upon purchase. Please complete this form to receive a Kitchen Quote: Build My Cart
  • DO YOUR DOORS FIT KABOODLE/BUNNINGS KITCHENS OR OTHER BRANDS?
    We are now offering our best selling profiles to fit Kaboodle/Bunnings Cabinets! https://www.customea.com.au/kaboodle-kitchen We are also offering Custom Size items to fit ANY cabinet! You will need to use the "CUSTOM SIZE" page on the website and enter your measurements for each item required E.g. 447mm wide x 537mm high. The customer is responsible for providing the correct measurements and no returns will be accepted due to errors or change of mind. Make sure to read our guidelines. Custom size doors can either be provided with a hinge hole & hinge for you to install or without. (Drawers will always come undrilled). Please note that only shaker profile & flat panels are available in custom sizes. https://www.customea.com.au/custom-products Our standard doors are only compatible with IKEA Kitchens (METOD), IKEA Wardrobes (PAX) and IKEA storage (BESTA).
  • DO YOUR DOORS FIT THE OLDER IKEA CABINETS (FAKTUM)? HOW DO I KNOW IF I HAVE THE OLDER MODEL?
    Our standard IKEA Kitchen doors are made to fit the current METOD model. If you have the older FAKTUM model, you can still order replacement doors from us via the Custom Size page. Usually, older model IKEA kitchens will have 15cm high Plinths/ Kickboards, compared to the newer models that are 8cm high. You can also check the measurements of your doors. A standard METOD door measures 597mm W x 797mm H. The closest FAKTUM size would be 596mm W x 694mm H.
  • DO YOU MAKE IKEA STYLE DOORS (Bodarp, Veddinge..)?
    No. All of our doors are our own designs, we do not make replicas of IKEA designs.
  • DO YOU MAKE SLIDING DOORS?
    Unfortunately not, as the sliding mechanism from IKEA cannot be purchased separately.
  • DO YOU MAKE MIRROR/ GLASS DOORS?
    We do not provide the actual mirror or glass, but can provide doors that are "glass-ready" i.e. cut out. For glass ready IKEA doors, please contact us before placing your order to check this is something we can do. For glass ready custom size doors, please order via the CUSTOM SIZE page on the website.
  • WHAT IS THE LENGTH OF YOUR PAX DOORS?
    Our standard Doors to fit the IKEA PAX system, are longer than IKEA's. Our doors are 1997mm/ 2347mm in Height (compared to IKEA's at 1946mm/ 2294mm). This helps hide the cabinet frame kickboard and provide a more streamline and custom look. If you require shorter or longer doors (E.g. because you have high-pile carpet), you can order doors up to 2400mm in Height, via our Custom Size page.
  • WHAT DESIGNS ARE AVAILABLE IN CUSTOM SIZES?
    Currently we are offering the following designs in custom sizes: Plain (Painted or DIY) Plain (Woodgrain Laminate, Timber Veneer, Laminex Absolute Matte) Shaker/ Slim Shaker/ French Shaker/ Glass Ready (Painted or DIY) Other designs are not available as they do not work with random measurements.
  • WHAT ARE THE SHAKER PROFILE MEASUREMENTS?
    Our Shaker profile trim measurements are: Slim Shaker: 20mm Shaker/French Shaker: 60mm
  • CAN YOU PRE-DRILL HOLES FOR HANDLES?
    No, we don't do any drilling for handles.
  • CAN THE FINGERPULL DESIGN BE DONE ON THE LAMINATES & VENEERS?
    No. As the laminates and veneers only have a thin layer on top of raw MDF, they cannot be cut into for designs or pulls.
  • WHICH DIRECTION DOES THE GRAIN RUN ON THE WOODGRAIN & VENEERS?
    For items up to 120cm in width, the woodgrain will always run vertically. Items over 120cm in width, such as the large Back of Island panel, will have the grain running horizontally. If you would like this particular panel to have vertical grain as well, you would need to order it as two separate pieces.
  • HOW DO I SEAL MY RAW VENEER ITEMS?
    It depends on your personal preference and location of your cabinets. You may want to discuss this with someone at your local hardware store (Bunnings). You can use: -Oil -Stain -Varnish/ Clear Coat -Polyurethane As per the care instructions of the PDF, it is recommended to use a sealer that has UV protection, to help avoid fading from sun exposure. We would suggest ordering some samples first and testing various finishes on them, to ensure you are happy with the outcome.
  • WHAT ARE YOUR MAX ITEM LENGTHS?
    Our max length for all items is 2.4m. If you require longer pieces, E.g. for a 3m TV Unit Top, you will need to order multiple pieces.
  • HOW HARD IS IT TO INSTALL THE PIECES?
    Installing Customea pieces should be as easy as adding the hinges and popping them onto your cabinets. Follow your IKEA installation instructions the same way as you would with IKEA doors/ drawer fronts. Side panels may require some cutting (if you have uneven walls or floors or need a shorter length) prior to attaching with screws (this should be done from the inside of the cabinet with short screws so you do not pierce through the cover panel as well).
  • DO YOU OFFER RETURNS?
    As our products are made-to-order for your project, we are unable to accept returns. Please refer to our Terms and Conditions of Sale for more information. If an item has arrived damaged, please contact us within 7 days at info@customea.com.au for a replacement.
  • DO YOU OFFER TRADE DISCOUNTS?
    We have a Trade Program that you can apply for. If approved, there are cash back offers based on your account spend.
  • DO YOU OFFER INSTALLATION SERVICES?
    We do not directly offer installation services but are working on a list of companies for you to reach out to directly.
  • DID YOU KNOW MOST QUESTIONS ARE ANSWERED IN THE FAQ'S?
    READ OUR FAQ'S HERE: https://www.customea.com.au/faq
  • IS THERE A PHONE NUMBER FOR YOUR BUSINESS?
    As we are an ecommerce company, we do not have an inbound phone line. We are always available online and will respond to your enquiries within 24 hours. You can also stop by our Sydney Showroom if you prefer a face to face chat.
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