FAQ

Question 1

HOW CAN I PURCHASE?

Answer

All items on our site are fully priced (incl. GST) so you can just go ahead and add to cart and checkout. Payment is made at the time of purchase via debit/credit card (fees may apply).

If you require installation of the pieces (in Sydney only) and need a quote for this, please contact us and we‘d be happy to help.

Question 2

WHEN WILL MY ITEMS ARRIVE?

Answer

Your items will be made to order and should be ready for shipment in approx. 3-6 weeks. As delivery is made by a third-party service, we are unable to provide a definite shipment date at the time of your purchase. You will receive an update once the items are ready to be shipped. Customea will not be held responsible for delays by the shipping company.

Question 3

WHAT IS THE MINIMUM ORDER VALUE?

Answer

There are no minimum order value at the moment.

Question 4

WHAT ARE YOUR PRODUCTS MADE FROM?

Answer

Customea pieces are made from 16mm thick MDF boards (medium density fibreboard). The doors & drawers are painted on one side and the edges of each panel (with a white back side). The side panels are MDF painted on the front, the edges, and around the edge of the back side.

Question 5

WHERE ARE YOUR PRODUCTS MANUFACTURED?

Answer

Customea pieces are made in Australia, in our own factory space in Sydney.

Question 6

DO YOU HAVE A SHOWROOM?

Answer

Yes we are working on this as we speak and should have our showroom ready to visit by appointment in the near future.

Question 7

CAN CUSTOMEA SUPPLY BENCHTOPS?

Answer

No, we only supply fronts and sides for cabinets, TV units and wardrobes.

Question 8

WHAT FRAMES CAN BE USED WITH YOUR PRODUCTS?

Answer

IKEA- Metod (Kitchen cabinets Or bathroom vanities) IKEA- Besta (TV units, sideboards, storage) IKEA- Pax (wardrobes)

Question 9

HOW DOES THE SIZING WORK?

Answer

Customea kitchen doors and drawer fronts are made to fit all available sizes found on Ikea flatpack furnitures.
E.g. a 80x60cm base cabinet

We provide side panels in all of the same sizes as IKEA.

Our wardrobe doors (to fit the PAX) are a little longer (40mm) than those provided by IKEA, which provides a nicer finish by hiding the majority of the plinth/kickboard.

Question 10

CAN I USE IKEA HARDWARE WITH YOU PRODUCTS?

Answer

Yes, our doors and drawers come with the necessary holes pre-drilled and will fit IKEA's drawer runners and door hinges (Blum).

Question 11

DO YOU OFFER CUSTOM SIZED PANELS?

Answer

No, we do not. You should be able to achieve the outcome you are looking for with a combination of our available sizes.

Question 12

CAN YOU PROVIDE THE ACTUAL CABINETS AND DRAWERS AS WELL?

Answer

Yes, we offer custom made cabinets as well. Contact us for more information.

Question 13

CAN APPLIANCES BE INTEGRATED WITH YOUR PRODUCTS?

Answer

Our doors and sides will work with IKEA appliances. For non-IKEA appliances, we cannot guarantee that our doors will fit as it will depend on the appliance.

Question 14

DO YOU OFFER RETURNS?

Answer

As our products are made to order for your project, we are unable to accept returns. Please refer to our Terms and Conditions of Sale for more information. If an item has arrived damaged, please contact us at info@customea.com.au for a replacement.

Question 15

HOW HARD IS IT TO INSTALL THE PIECES?

Answer

Installing Customea pieces should be as easy as adding the hinges and popping them onto your cabinets. Side panels may require some cutting prior to attaching with screws.

If you require help with the installation of our pieces and or the rest of your kitchen, just contact us for a quote (available in Sydney only).

Question 16

WHY IS THE PATTERN NOT AVAILABLE ON THE SMALLEST DRAWERS?

Answer

The shaker profile and patterns are not available on 10cm high drawer fronts as the area is too small to create an aesthetically pleasing outcome.
If you want the small drawers you can have these set inside, with one of the larger drawers covering the front.

Question 17

CAN I CHOOSE MY OWN COLOURS?

Answer

For now, we only provide our selection of colours.

FAQ

Frequently asked questions